🔑 WHERIZ HELP CENTER -English
🔑

WHERIZ HELP CENTER - English

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Welcome to the WHERIZ Help Center

This knowledge base helps you quickly find answers about using WHERIZ products, the application, and your operator account.

Here you will find:

  • installation guides for WHERIZ products
  • tutorials on how to use the WHERIZ Play application
  • tips for organizing your events
  • troubleshooting procedures
  • answers to frequently asked questions

How to use this knowledge base

You can:

  • browse the categories to find the topic that concerns you
  • use the search bar to find a specific article
  • follow the step-by-step guides

Each article contains detailed instructions and, when necessary, images or videos to guide you.

💡 Tip: use the help center search bar. Most common questions are already answered there.



What should you do if you encounter a problem?

Before contacting support, we recommend checking this knowledge base. You will find answers to most questions regarding the installation of WHERIZ products, the use of the WHERIZ Play application, and the management of your events.

If you cannot find the answer, several options are available:

  • For urgent requests
  • Use our WhatsApp support or the live chat support available on our website for faster assistance.

  • For quick troubleshooting
  • The online chat can also guide you to relevant help center articles and help resolve the most common issues.

  • For non-urgent requests
    You can open a support ticket by sending an email to help@wheriz.co or via your customer account on our website.

Our support team will respond as quickly as possible.

Help us respond faster

When contacting support, please provide as much information as possible so we can quickly understand your situation.

Whenever possible, please include:

  • a clear description of the problem encountered
  • the context in which it occurs (installation, event, use of the application, etc.)

  • if the issue concerns the application:

    • the model of your device
    • the operating system or browser used
  • photos or screenshots illustrating the problem

Please also avoid sending multiple tickets for the same request, as this may slow down the processing of your case.